A customer support AI has gone rogue – and it's a warning to all companies

2 comments

• sarah-brussels 18 hours ago

  AI can enhance efficiency, and it can look like the human touch on occasion, but it can't replace it in customer service (yet)

• gnabgib 18 hours ago

  About a hacker news post. Discussion (1489 points, 4 days ago, 595 comments) https://news.ycombinator.com/item?id=43683012

  https://archive.is/FAuX3