6 points | by asciifree 12 hours ago ago
6 comments
On-call issues are staffing issues not tools issues.
Inadequate staff is the only reason on-call exists. Sure, people might be mostly sitting around all night being paid and not being terribly busy.
But if a company needs someone at night, they need someone at night. Companies getting away with not paying for that is why oncall sucks.
In other words oncall sucks because companies don’t pay for solving the problems that require it. There’s no self correcting feedback.
A tool can’t fix that and oncall is not inevitable. Good luck.
You know it's broken, everyone knows it's broken but it keeps alerting.
And you're allocated the time for on-call, salaried for it, but never assigned the task to fix the damn thing. So instead, you and your team burn maybe-I-have-to-get-up-at-night-time instead of definitely-attempting-to-fix-it-time.
It's like hitting snooze on the alarm clock. It's an illusion. You gonna have to wake up. You're not getting any more sleep.
I stopped hitting snooze as I got older. I either wake up or give up and sleep in..
Ask the poor bastards at Discovery
Doing some customer discovery?
On-call issues are staffing issues not tools issues.
Inadequate staff is the only reason on-call exists. Sure, people might be mostly sitting around all night being paid and not being terribly busy.
But if a company needs someone at night, they need someone at night. Companies getting away with not paying for that is why oncall sucks.
In other words oncall sucks because companies don’t pay for solving the problems that require it. There’s no self correcting feedback.
A tool can’t fix that and oncall is not inevitable. Good luck.
You know it's broken, everyone knows it's broken but it keeps alerting.
And you're allocated the time for on-call, salaried for it, but never assigned the task to fix the damn thing. So instead, you and your team burn maybe-I-have-to-get-up-at-night-time instead of definitely-attempting-to-fix-it-time.
It's like hitting snooze on the alarm clock. It's an illusion. You gonna have to wake up. You're not getting any more sleep.
I stopped hitting snooze as I got older. I either wake up or give up and sleep in..
Ask the poor bastards at Discovery
Doing some customer discovery?